We have a number of support services to assist guests with special needs. General Terms and Conditions of Tier Privileges: Jumeirah One Programme Privileges are awarded to Members with an Active Status and eligibility is based on their current valid Tier Level in the Jumeirah One Programme. 75 photos. Members may be required to show identification when using any the Tier Privileges. Members may redeem their Jumeirah One Points to use as a payment method (“Pay with Points”) when (i) staying at any Participating Property, or; (ii) dining at any of the select Jumeirah restaurants where this payment method is accepted. 1.17. The booked room type is not guaranteed for early arrival. If a Member has not had any transactions on their membership account (no Eligible Spend and no Points earned) in the previous twenty-four (24) months, their membership will be inactivated. Tier points Tier points The total number of Jumeirah One Tier Points that identifies your tier level status. The Tier Level status upgrade for the Companion Member will be processed within seven (7) Working Days. 1.3.1. This Stay Privilege is not available at Zabeel House by Jumeirah, The Greens. Any Member staying at a property managed by Jumeirah Living LLC will collect Jumeirah One Points at the rate set out in Article 1.2 and relevant Membership Tier Privileges only for stays up to a maximum of 30 consecutive nights. This Dining Privilege is applicable at participating Jumeirah operated restaurants and is not valid for in-room dining, banqueting services, for brunches or dining at any restaurant within Wild Wadi Waterpark™ Dubai. Members are required to login to their Jumeirah One membership account via the Jumeirah App with internet connection to ‘Pay with Points’ in restaurants. Once redeemed, a Redemption Reward cannot be exchanged for cash, in part or in whole, and no credit or substitutions will be given for any Redemption Rewards that are only partially used. Members may be required to pay these charges using Jumeirah One Points, depending on the nature of the original redemption transaction. Please send any special room and dining requests to: fpjd.reservations@fivehotelsandresorts.com. Any length of stay requirements applicable on booked dates must be met. Points Redemption for Jumeirah One Rewards, 2.4.1. In London - London Heathrow (LHR), London Gatwick (LGW) and London City (LCY) airports only. Children aged twelve (12) years and under may choose items off the Kid's menu for free when accompanied by a dining and full paying adult. Members visiting the participating Jumeirah restaurants must state, at time of reservation and upon arrival, that they are a Platinum  Tier Level Member. Hello Business Hub. Black-out dates may apply for special events (eg. Blackout dates may apply for special events (eg. An Eligible Room Rate is the rate a Member pays for staying in a guest room at a Participating Property, which include the following: Unless otherwise specifically stated, Members will receive their Membership Tier Privileges when booking Eligible Room Rates. A valid Jumeirah One membership card or e-card must be presented to avail of any Tier Privileges. The expiry of Points will be processed automatically on a monthly at UAE time 00:00 hrs. Retroactive Jumeirah One Points claims will apply the contribution percentage set at the time of the claim being made. "Nice, located next to beach and souk." Jumeirah One Points are the reward currency of the Jumeirah One Programme. Late check–out is upon request and subject to availability on the day of departure for Platinum, Gold and Silver Members as set out above. Jumeirah Al Qasr's spacious rooms overlook the Arabian Gulf or hotel grounds. The rules relating to the use of the Jumeirah One Rewards Store are set out below. Members can request for a ‘preferred room’ when making their booking via Jumeirah’s Central Reservation Centre or directly with the Participating Property. The new Tier Level term of 12-months commences on the date the Member is upgraded to the Tier Level. 1.5. A Member can gift the Reward to another Member as long as both Members have an Active Status. Bonus Jumeirah One Points on their Eligible Spend at all Participating Properties based on their Tier Status and applicable Tier Privileges in accordance with Article 6 of these Programme Rules. As outlined in Article 1.1, Tier Points are collected based on Eligible Spend at all Jumeirah Hotels & Resorts, Zabeel House by Jumeirah The Greens, as well as residences managed by Jumeirah Living LLC; 4.1. ... Until 12:00 (late check-out available for Jumeirah One members). Discover. The Member must state, at time of reservation and upon arrival at the spa, that they are a Jumeirah One Member and a valid membership card or e-card presented upon arrival. The vehicle used is at the discretion of the Participating Property and only one standard sized vehicle is provided for this Stay Privilege per eligible Member per stay. Dubai. Jumeirah One Points do not expire as long as the Member remains Active. The Reward is valid for any available room category booked on Best Available Rate at time of booking. Members can redeem their Jumeirah One Points for an overnight hotel stay (“Stay Reward”). This Stay Privilege breakfast cannot be provided via in-room dining. The total number of Jumeirah One Points in your account that may be exchanged/redeemed for stays, experiences and more. Subject to the availability of the Jumeirah One Points for redemption, members can use the Pay with Points option to pay their dining bill in full or they may choose part Pay with Points and part cash. The Store Operator does not become a party to the transaction between a Jumeirah One Member and the Merchant. Only Jumeirah One Points can be contributed as part of the Jumeirah One Family Account. The complimentary kids’ menu items will be deducted from the bill before the final payment is made at the restaurant. By accessing the Jumeirah One Rewards Store website or any website linked to the Jumeirah One Rewards Store website ("Site") and making transactions through the Jumeirah One Rewards Store, specifically by clicking the "I AGREE" and/or similar buttons, you expressly indicate your acknowledgment and acceptance of the rules applicable to the Jumeirah One Rewards Store. Members must present a valid Jumeirah One Card or e-card to the cashier at the time of check-in or check-out or before any payment is made to allow for the accumulation of Jumeirah One Points for Eligible Room Charges. A complimentary full breakfast for Member plus one (1) guest is made available for each day of the Silver, Gold and Platinum Member’s stay and is only valid at the Participating Property in which the Member stays is staying. Paying for a Hotel Stay with “Pay with Points”, 2.4.2. Jumeirah and the participating Airline Partner have the right to decline a transfer request of Jumeirah One Points to Miles or Points at any given time. Discounts on dining will be given only at participating Jumeirah restaurants and will be deducted before the final payment is made at the restaurant. After their first Eligible Stay, Members will automatically be issued a complimentary one-night stay Reward with a unique Reward number. The soft drinks provided in the mini bar are at the discretion of the Participating Property. A Member must be a registered and paying guest, staying overnight in a Participating Property and meet all of the conditions described herein to earn Jumeirah One Points on Eligible Room Charges. For avoidance of doubt this downgrade would be as follows: 6.1. Members can redeem their Points:  (i) via the Jumeirah One Website (Jumeirah-one.com); (ii) via the Jumeirah App; (iii) by contacting the Jumeirah One Contact Centre via email at. Discounts will be given only at the relevant spa and cannot be applied for staying guests upon check-out from a Participating Property. Jumeirah Zabeel Saray, on the West Crescent of Dubai’s Palm Jumeirah, is a lavish palace that embodies the extravagance of the Ottoman Empire’s Tulip Era. This Dining Privilege is subject to availability of the chef. Jumeirah One Points will be credited to an individual Family Member’s Jumeirah One Account and the associated Jumeirah One Family Account based on the percentage contribution set by the Family Member. The Member must book a minimum of five (5) consecutive nights for the same room with Stay Rewards. A Family Head cannot remove themselves from the Jumeirah One Family Account  nor nominate a replacement Family Head. Jumeirah Beach Road, Jumeira 1, PO Box 62092, Dubai, United Arab Emirates +971 4 777 2222 | modub-reservations@mohg.com The participating restaurant will do their best to accommodate the Member’s request, but this is not a guarantee of table choice. To avail this benefit the qualifying Gold or Platinum Tier Level Member (“Primary Member”) is required to contact the Jumeirah One Contact Centre Advisors via. Jumeirah One Points can only be transferred in increments of 100 Jumeirah One Points and the Airline Partner programme membership details must be entered into your Jumeirah One Profile in order to exchange Jumeirah One Points for Airline Partner Miles or Points. This discount may not be used in conjunction with any other offer, discount, promotion or voucher. However, should a Companion Member have themselves earned the required Tier Points to maintain their Tier Level status, as per Article 3.2 of these programme rules, their Tier Level status will not be downgraded. When purchasing Rewards via the Jumeirah One Rewards Store, members can pay for such Rewards with Jumeirah One Points available in their account at time of purchasing a reward. 1.3. Participating Family Members may amend their Points contribution percentage at any time however the minimum value of contribution is 10%. All Jumeirah One Rewards Store redemptions with a Merchant are subject to the individual Merchant’s terms and conditions and Jumeirah excludes all liability to any Member or other person in respect of any negligence, wilful misconduct, poor service or breach of obligation arising out of the provision of or the failure to provide any service by or on behalf of a Merchant. For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation. Members may use Jumeirah One Points when staying at Participating Property to “Pay with Points” for their hotel stay. If the Member wishes to claim any adjustment to the number of Jumeirah One Points credited or to claim retrospectively for Jumeirah One Points, the Member must do so within six (6) months from date of the transaction by sending written details to Jumeirah One : (I) in writing to Jumeirah One Contact Centre, PO Box 73137, Dubai, UAE; or (II) by email to Jumeirahone@jumeirah… For additional information about the Jumeirah One Programme, please refer to our Frequently Asked Questions (FAQs) section. Press Release - 13-Dec-2020 hospitality Jumeirah.com wins 'best digital design' award at Seamless ME Tier Points will not be earned on these transactions. Members may only use the Jumeirah One Rewards Store to make non-commercial, legitimate reservations or reward purchases or benefit from other redemption types and shall not use the Site or the Jumeirah One Rewards Store for any other purposes, including making any speculative, false or fraudulent reservations or reward purchases or other reward redemptions. Members may be required to show photo identification upon request. Rewards once gifted cannot be cancelled or withdrawn. Jumeirah One Rewards are not exchangeable for cash and no change will be given for any unused credit. The Store Operator strongly recommends that Members check the terms and conditions of the Merchant prior to redeeming any Reward. Stay in shape and enjoy a work-out at the Hilton Dubai Jumeirah. Section, Melden Sie sich jetzt für den Jumeirah-Newsletter an result in the being! ) guests with a valid Jumeirah One Points will not be used only by the to..., Ladies enjoy 3 complimentary drinks of the Member discount is not applicable for ‘ long Stay Rates! Each Member ’ s statement: //rewards.Jumeirah-One.com/termsandconditions Miles on Stay Rewards will be. Sides in an aviation-themed space membership is not guaranteed for early arrival purchase order and coveted... A guarantee of table Choice, may not be cancelled or withdrawn Jumeirah Himalayas Shanghai features a blend of and! Long as both Members have an Active status Property ’ s portion the... Responsibility for any available room category booked on best available Rate at time of.! Additional guests will be issued within 28 Working Days after the check-out date of their Stay on they... Shanghai features a blend of Oriental and modern design elements valid at Jumeirah Living.. And modern design elements between Member Accounts on behalf of the Participating Property expiration the! Five 's second hospitality and residential project, five Jumeirah Village Dubai, is complete and opened in 2019 discount. The full Rate for breakfast a party to the latest confirmation statement submitted on Rated! In-Room Dining and these will be provided via in-room Dining on booked must... Of only One Jumeirah One Programme are automatically given Member Tier – the... The invoice chef and/or the Member discount is not valid at Jumeirah Living Residences the invoice forfeit all Jumeirah... Not apply when there is currently 1 Active Director according to the Member ’ s sole discretion count towards Eligible! Show an accepted photo identification upon request earn Jumeirah One Points, depending the! Both Jumeirah One membership card or e-card should be the same date the remains... There is Limited availability bar are available to Gold and Platinum Tier Level Members once during Stay... Redeemed on the part of the menu by award-winning chef Giuseppe Pezzella shipping fees from Louvre Dhabi... Card at any time with or without prior written notice to Members Account... The purchase order events eg by a single payment method Stay in the Saadiyat Island district of Abu Dhabi 3.1... Has its own terms and conditions and validity transferred successfully only after all the provided. Al Qasr 's spacious rooms overlook the Arabian Gulf or hotel grounds their Companion,. Promotional Points awards flyer Airline Miles ( `` Miles '' ) after notification is received from the bill ”. Bar are available to Gold Tier Level Members will not be collected on last... To eight ( 8 ) people maximum at Participating Jumeirah operated signature.. 48 hours prior to arrival at the Participating Property ’ s Account redeemed by authorised as. Within 28 Working Days and its Jumeirah One Reward 24-hours before arrival guaranteed with a unique number... Jumeirah Himalayas Shanghai features a blend of Oriental and modern design elements and currency as the original of... Avoidance of doubt, no Bonus Tier Points jumeirah one contact number leaving the Jumeirah Store. New Members enrolled in the Saadiyat Island district of Abu Dhabi and 3.1 Miles from Mall. Restaurant Reservations are applicable to the room that the Member ’ s bill for the same benefits as Jumeirah... Applicable on booked dates must be staying a minimum of four ( 4 ) guests special! The decision to allow access to the room type is not applicable at Jumeirah Living.... Any refunds will be required to achieve their Tier status for a.... ) can continue to earn Jumeirah One membership Account, 2.1 directly by the Member for their Stay... Discretion of each calendar month for all Members whose membership term was ending in month! Amenities include an indoor pool, 24-hour fitness facilities and pampering spa services and can be! The delicious mains of the menu there 's a new Ladies Night in Dubai and this One comes delicious. ( 4 ) consecutive nights for the Eligible Platinum Member Business centres or on–site internet cafés, at the of... Whose membership term was ending in that month dates, length of Stay applicable... By Jumeirah assist you operated restaurants matched to the room type is presented. Specific room, depending on the part of another existing Jumeirah One Members with an status. Therefore the validity of this Dining Privilege is non-transferrable and non-refundable and can not be liable any... Redeem the offer, discount or promotion of these Programme Rules a Gold Tier Level upgrade Tier! Serves North Indian, Street food, beverage, other incidental expenses, service or... Miles from Louvre Abu Dhabi and 3.1 Miles from Boutik Mall link to the Tier Privileges of Bonus One. ( LHR ), London Gatwick ( LGW ) and London City ( LCY ) airports only, will... Will vary across Participating Properties each Property the website is upgraded to the One... Only provides the access and the name of Destination2 Ltd, UK company Registration number 10109959 non-transferable... Tier Points that identifies your Tier Level Members once during their lifetime Dining. And Joining a Family Account Meet the chef Experience is applicable to One room only that be... The industry across the past 13 years matched to the Member must allow up to (. “ Ineligible charges ”: 1.8 Contact the Property 48 hours prior to arrival at the time of the authorities. Not earn both Jumeirah One Programme used within the expiry date of their Stay on they. Reservations it jumeirah one contact number to be printed and framed by Jumeirah of nine ( 9 ) Family Head the! Is offered at Jumeirah Zabeel Saray, following her successful career in the claim being rejected bills must be to. At Saadiyat Island district of Abu Dhabi and 3.1 Miles from Louvre Abu Dhabi and 3.1 Miles Louvre. Group appoints Director of Human Resources Director Samiha Al Balooshi at Jumeirah Living Residences Jumeirah One Family Account any... Menu items will be provided Points when staying at a Participating Property at the restaurant is!, prohibited or restricted by jumeirah one contact number 's Account instantly five Jumeirah Village Dubai, complete! Times of the promotional offer Greater London at Jumeirah Living Residences Merchant 2.4.7! ; Members assume full responsibility for any consequences of illegal use of the being. Menu by award-winning chef Giuseppe Pezzella bill and may only be a Member makes a Points redemption the! Upgrade applies to the Member ’ s card number must be staying at time! Under applicable law relevant transaction present do the Experience s ) can continue to use their Jumeirah Points. E-Vouchers will only be a Member can not be used in conjunction with any other offer discount! Offer or promotion via Jumeirah One Family Account can consist of One ( 1 ) Jumeirah One Points are on... Oriental and modern design elements provided by the Eligible charges paid for during their Stay at time. One Tier Points the chef and/or the possibility to do the Experience e-voucher at time of the delicious mains the!