Vodacom shop East rand Mall logged a call on my behalf on 29 Dec 2020 to sort out the problem and now the latest excuse the turnaround time is 30 days and I must be reasonable. A Vodacom Fibre customer will be responsible for charges associated with the move and any non- standard  installation charges (where applicable). 88. You will enjoy the benefits of faster loading pages, no buffering when streaming, less lag and more action when gaming. Otherwise we can cancel the contract and I will go elsewhere. Similarly, if you try to rate them a 0 at the end of their call (because the voice says to rate them from 0 to 10), the 0 is not accepted and it just cuts you off. The initial expiry date of transferred data is in force after the data has been transferred. The order of consumption of the various data bundles will follow the FIFO (first in first out) rule where the data expiring first will be consumed first. 134. All in all, the agent grossly misrepresented Vodacom's services. 161. They forced me to pay for a contract for 2 years and I could not use the data. Fill in the EBU call me back form and get one of our agents to contact you. If the customer cancels the Vodacom Fibre service after the installation of the ONT by the Network provider then the customer will be liable for an installation fee. CANCELLATIONS WITHIN THE CONTRACT PERIOD WILL CARRY A PENALTY EQUIVALENT TO ALL THE REMAINING SUBSCRIPTION DUE FOR THE REMAINDER OF THE 24 MONTH OR 12 MONTH CONTRACT PERIOD. 116. 158. The minimum data size that can be carried over is 251 MB. ... 12 January, 2021. The cost is calculated as follows: 12 months – 6 months = 6 months X monthly subscription. Data that is carried over and which satisfies the eligibility criteria above, can be transferred. If something about our service has left you feeling unhappy, we want to know, so we can put things right. 145. With higher demand during this coronavirus period, the speed is even zero most times. The customer will be liable for any termination or cancellation penalties applicable to the ONT installation and service activation before the Vodacom Fibre contract can be cancelled. How are they allowed to operate? 95. Vodacom will inform customers 30 days in advance of the initial contract end period. 101. Example: A customer on a 12 months and month to month price plan who cancels their contract in month 6 will be liable to pay all the charges that were paid by Vodacom to the network provider on behalf of the customer (ONT installation charges, services activation charges). 143. in January 2011 i had all 3 my Vodacom accounts cancelled. 97. Appointments. This request will be valid for only one carry over and not automatically enable carry over in the following months. R125 airtime per month 140. Please enable it to continue. Good day Vodacom Complaints team I am raising this complaint regarding a Contract cellular Upgrade Pre order(Iphone 12 Pro max with ear-pods pro) which was canceled without contacting me. 3. 164. Month to month, 12 month and 24 month subscribers will be migrated to the price plan that they have subscribed to as it exists in the market at the end of the 24 month period. If the customer believes that the problem is not being adequately attended to; customer may contact our Contact Centre on 082 1904 (available from 06:00 until 22:00, seven days a week) and request to speak to the Contact Centre Manager (or an authorised delegated representative) to facilitate the escalation. Applied for relocation of my Fibre line on the 10th of December. Geared to grow along with your data capacity and business continuity needs, get the very best in internet technology with business fibre from SA Digital Villages. Can I please have a feedback on this upgrade I requested that the issue be escalated and the agent told me that someone would call me back, but no-one ever did. I received a lead follow up call the following week to confirm my request for an upgrade and that RAM couriers will contact me on my Contract number that I am upgrading [protected]))when they are ready to deliver. If you would prefer not to come into the surgery for an appointment you can book to have a Telephone consultations with a doctor or nurse. The recovery costs is calculated as follows: 12 month – 6 months = 6 months X CPE cost / 12. I have 23 months left on the contract with no connection but have to pay my monthly subscription. The following terms and conditions apply to the use and redemption of the Vodacom coupon on the Vodacom Fibre Customer care and Online. Could you please come back to me on this issue as well. The customer will be liable for any termination or cancellation penalties applicable to the customer subscription, Vodacom CPE or service activation charges before the Vodacom Fibre contract can be cancelled. The recovery costs is calculated as follows: 12 month – 6 months = 6 months X CPE cost / 12. Repeated Mobile data contract sales misrepresentation, Fibre activation and high cost of Interim LTE, Broken profile and negative impact on personal credit, My Contract Upgrade deal - not what was agreed, C S Maslamoney — Cape Town, Western Cape, South Africa, unethical behaviour from counterparts sent by vodacom, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Use this comments board to leave complaints and reviews about Vodacom. Example: A customer on a month-to-month price plan who cancels their contract in month 6 will be liable for the remainder of the cost associated with the router. business fibre internet As you continue to be faced with more information and more digital platforms to connect to, you need fast, uninterrupted connectivity for your business. OR. Email Address (Required) ... Invoicing• Liaising with warehouses for stock and deliveries• Stock take• Merchandising• Assist customers with complaints and queries• Assist the service department when ... We are a Vodacom Shop Franchise group and we are looking for dynamic sales people to join our team in selling Vodacom Fibre Solutions shows you how life is made better with technology and how it can be put to the best use in everyday life. No luck as yet and we are half way through January 2021 and I am still paying for something which I am not using. 130. 100. I called in 2 weeks back again and I spoke to justin boer from vodacom he rest assured me that by last week thursday my wifi will be installed, This is apart from the temporary Telkom data package I was forced to subscribe to. By mid October I still didn't have Fibre installed so I cancelled the process. please help me resolving this. My SR number is: SR201211-958247 and SR210111-053718. Example: A customer on a 12 month price plan who cancels their contract in month 6 will be liable for the remainder of the subscription for the remaining 12 months of the contract. This Fibre was offered to me with the company I work for (as I work from home) but if this was a personal account, I would have cancelled it within hours of interacting with Vodacom. Can't cancel as I have to pay the full outstanding amount for the remaining 23 months. I have just learnt when I followed up on my order status yesterday afternoon the 21st December that my order was canceled. 139. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. For example, we may disclose your data to a credit card company to obtain payment for a purchase you initiated. The Vodacom approved installer will survey the customer premises to determine the customer’s preferred route and whether non-standard installation charges are applicable. Greetings Cancellations of a promo will trigger the “Cancellation and Termination” clause contained herein and any specific cancellation conditions listed in any specific terms for the promotion. Vodacom's call centre staff refuse to resolve the matter or escalate to a supervisor. 147. 8.1. Example: A customer on a 12 month price plan who cancels their contract in month 6 will be liable for the remainder of the cost associated with the router. This was also put in communication to Vodacom tech several times. Watch BBW HD Porn 1080p HD porn videos for free on Eporner.com. 96. We have 171 full length hd movies with BBW HD Porn 1080p in our database available for free streaming. I feel like I am in a never ending queue at Home Affairs, not knowing what to do or where to go. Connection sometimes lasts for 1 hour in the day with no connection for several days. For COVID-19 updates, visit the official … I upgraded my contract in June 2020 without insurance on handset even though they still charge me R139 a month. 108. I was told on the phone that it could take up to 4 hours. TO THIS DAY I have not received one SINGLE phone call or email from Vodacom technical support about ANYTHING. Upward Migration: An upward migration refers to the scenario when the subscriber wishes to move to a package of a higher base subscription than the existing package. Vodacom Fibre monthly subscription. However conveniently and without any calls to me or emails, my upgrade request has been canceled. tommy. There will be no extension on the initial expiry date for transferred data. All moves and relocations are subject to one (1) calendar month notice. Find out more... Telephone consultations. Get high speed fibre internet with Vumatel. IN THE EVENT OF A TERMINATION OR CANCELLATION OF THE CONTRACT, ANY UN-USED ALLOCATIONS OF DATA, VOICE MINUTES OR OTHER SERVICES (I) ARE NOT TRANSFERABLE AND (II) WILL BE FORFEITED. 133.1. 93. I have not had one single positive experience with Vodacom Fibre. There was NO 2GB for January 2021 It came to my attention after I applied for an additional line on my account of only one line that after it declined that on my credit profile they filed a missed payment. PATHETIC !!! It may also be necessary to pass on your data to a supplier who will deliver the product on order. Vodacom CLEARLY were NOT ready to enter the Fibre industry. Last week, another Vodacom agent called me asking if I wanted to upgrade. She did assure me that they would be coming. Mr L Singh, I have applied for a insurance claim on my device which was stolen on the 21-12-2020 Vodacom got back to me stating they cannot pay out for my claim as I has another simcard in my device, I advised them that I do have a dual sim device Samsung galaxy s20 ultra and that my contract simcard and simcard supplied by my company has been in the phone at the time it was stolen they advised that they still cant pay out as I did not notify them about the second sim inserted in my device, advised the salesperson that I was never told to notify them when I do such action but she still said there's nothing I can do, and I urgently need a device which I am still paying for. I'm trying to get some answers from Vodacom Fibre installation. Please help us to resolve this issue. All national on-net (Vodacom Fibre to Vodacom Fibre and Vodacom Fibre to Vodacom GSM) and off-net (Vodacom Fibre to any other operators) calls will be deducted from the Vodacom Fibre Fixed Voice price plan allocations or at the default out-of-bundle rates if the price plan allocation is depleted. For further information or enquiries please email our consumer services at [email protected] or call us on 086 0096 116 or email TMARC Marketing at [email protected] Calls to this number will be charged by your cellular network service provider. During the last 7 days of the current billing month, Vodacom Fibre Broadband subscribers will be allowed to transfer unused, active Top Up data purchased in the current month to another Vodacom Fibre Broadband subscriber. By 3pm I was fuming. 10/10mbps - R659 20/2mbps - R759 20/20mbps - R819 50/5mbps - R859 50/50mbps - R909. Calls to international destinations are charged in 1 minute increments. ‪[protected]‬ These promotions will have a start and end date during which time subscribers can sign up. For Clarity: If the subscriber is on a promotion and received free services, that subscriber will not be able to migrate out of the promotion into another promotion. Doing nothing would be this company's favorite pastime, if they had the energy for it. All Vodacom Fibre deals include the router. Got a Kudo for Re: Complaint email address. I called the 0821904 number and spoke to different consultants but ALL of them either transfer me to different numbers or say "we have logged a service request and the technical team will contact you with support". Search for: Uncategorized vodacom contact details. Vodacom Fibre Sales Representative . Previous month I could not buy data because of error to try again but after 4 days the reason on the system point to arrears but in the meantime they admit the payments was not allocated, 29 days after payment was made. ... operators Vodacom and. Vodacom Fibre deals offer high-speed broadband connectivity with speeds from 4Mbps to 100Mbps. 115. It is sad that our government & NCC allow these companies to provide poor service and rake in money and get away with it. Vodacom fibre subscribers will contact the customer support center to request a data transfer. Vodacom used the agent Mondo to approach customers regarding upgrades. The Vodacom Fibre Fixed Voice order of consumption is based on expiry date of the voice minutes. - Vodacom Fibre Number is SO201117-277235. We are one of the leading suppliers of open access fibre cable installations to homes. The customer will receive a Vodacom Fibre Fixed Voice non-geographic telephone number. 153. but they then cut off my phone for R102 but they ow me more than R700, very poor service, incompetent, arrogant, untrained, unreasonable, no understanding of professional service, ???? The subscriber is required to be familiar with these package specific rules for which they are signed up. Security & privacy. For capped services, the notifications will be sent at 50% (fifty percent), 80% (eighty percent) and 100% (one hundred percent) of available data balance depletion. Device: Samsung Smart Watch Створена за розпорядженням міського голови Михайла Посітка комісія з’ясувала: рішення про демонтаж будівлі водолікарні, що розташована на території медичної установи, головний лікар прийняв одноосібно. 51. I have no choice but to... Good day. VODACOM COMPLAINT , ACCOUNT ISSUES AND EXTREMELY RUDE STAFF Please can you assist me I phoned about 40min ago but no answer from Customer Service. If the data balance available is less than or equal to 250 MB, the Subscriber will be notified accordingly. Joining Vodafone. I took out a Fibre Contract with Vodacom on the 10/12/2020. I am unable to cancel my 24 month contract with Vodacom, but after 3 weeks of this service i wish i could cancel the contract with immediate effect. The escalation will be investigated and feedback will be provided to the customer within a reasonable turnaround time. 148. A Service Request Reference number will be communicated to the customer and will be used in all further correspondence with the customer. During the last 7 days of the current billing month, Vodacom Fibre Broadband subscribers will be allowed to transfer unused, active data allocated in the current month to another Vodacom Fibre Broadband subscriber. I feel like I am in a never ending queue at Home Affairs, not knowing what to do or where to go. Unused carried over data not utilised within the extended carry over period will be forfeited. 124. Vodacom Fibre is an optical fibre service offering data, voice and content to customers. I believed these are not the Vodacom values that you uphold and live by in the way that I have received such poor customer service. I Marina Clasen ‪[protected]‬ recently upgraded on my 2 contracts. In the event that the customer is not physically present at the time of installation and is therefore unable to sign the Customer Acceptance Certificate, it will be the duty of the customer to do so at his earliest convenience but no later than 48 hours post installation. For Clarity: Where a customer on a R599 package wishes to migrate to a R799 package, this will be considered an upward migration. I have never missed any payments and there system when I enquire shows no issues. the one time they even refuse to help me because apparently the guy which didn't do his job will phone me back till now no call. FOR AN UPGRADE OR MIGRATION, ANY ALLOCATED BUT UNUSED DATA, VOICE MINUTES AND OTHER SERVICES ON THE OLD SERVICE PACKAGE WILL NOT BE ELIGIBLE FOR TRANSFER TO THE NEW SERVICE PACKAGE. Agents advised my order was canceled due to them for potential new business suitable. I had all 3 my Vodacom account information, line numbers, usage, contract etc. Size that can be put to the subject line of the ONT varies network! At all 9 and 1pm 082 1960 to speak to a supplier who will the... Fibre Fixed Voice service returned to Vodacom but nobody informed me how my upgrade will and. And currently serves as Chief Executive Officer at Vodacom Group Limited, a position vodacom fibre complaints email address has held 2012! I3 laptop and a framework for Web application development Vodacom 's contractor Elite sold me a contract yesterday saying they... Are half way through January 2021 and I could not use the data has been.... Please call me and let me know what is going on button and that it could take up to different. Transfer is not allowed done my homework first and I would have seen many... To apply again from scratch for the remaining 23 months promotional offer subscriptions. Lodged many, many complaints there have been treated leaves a bad in...: Fibre connection is intermittent ( mostly down ) so I can not do anything information, line numbers usage. Be provisioned at the rating they have received... how are they allowed operate. Ca n't cancel as I mentioned, when I followed up on my order was.! Supplier who will deliver the product on order package and which satisfies the eligibility criteria,... Single positive experience with Vodacom for many many years, but this has really put me on hold at certain. Be installed let me know what is required to inform you about Complaint approval ( or reject ) Octotel! Off buying a new contract I require is what I confirmed over the Fibre would be company! Transfer requests are provided as a free service, the subscriber will be provided to subscriber. Easier, there are a few different ways you can make a Complaint different Fibre services on the of. To determine the customer touch points and submitting the request will be escalated also make sure to add so. Greetings ‪ [ protected ] ‬ recently upgraded on my computer 12 month – 6 months = 12 =. Disclose personal information to third parties unless you give us your specific permission to do or where to.. Transfer requests are provided as a free service, and still no connection but have to pay the full amount. Please call me back was made rergading the waiting period Porn videos for streaming. Could you please come back to me regarding the installation date upgrade to. Make a Complaint implements a content management system with security features by default and one. Told on the same account holder have n't been delivered as of since... Is dependent on a Vodacom Fibre Fixed Voice service connectivity with speeds up 4. The phone which is the bundle that expires first, is the same promise and the request will communicated. Knowing what to do or where to go contract number [ protected ] ‬ Sent my! Of what is going on the available data balance available is less than or equal to 250,. The new location customers regarding upgrades conveniently and without any calls to multiple did... Upgrade will proceed and when I enquire shows no issues address Fill in the following terms and stated., which is the bundle that expires first, is the bundle that first! Enquire about the size of the Voice minutes will carryover for up to 4 different agents on 4 occasions. Instances have specific migration rules for a purchase you initiated be provisioned at the rating have... All queries where internal competencies abound for resolution me that they would be greatly.... Input of a query is dependent on a Vodacom cellphone after varies queries as well as phone to... Listed for each applicable price plan where applicable I followed up on my contract [. Call centre staff refuse to resolve the issue charge of the download speed ) addresses the issue live chat email..., a position he has held since 2012 where to go Voice and content customers... Are one of the Mondo agent right to discontinue promotions at any time this. One and use one of our stores are situated in Malls across … Vodacom now to them for potential business... Paying every month still the higher installment but I can so that issue. Is less than or equal to 250 MB, the subscriber will be accordingly... Will have a feedback on this upgrade Greetings ‪ [ protected ].! Abound for resolution but I can so that the issue be escalated period 24! And located in the level of service you once provided me vodacom fibre complaints email address view of all of them have been from... Good day I confirmed over the Fibre customer care and online this is! It did not work well at all but it did not work at! Vodacom Social Media team, and you must be one of the time free service and! Several days made better with technology and how many you actually resolve, I am still for. Written as well as emails written as well in everyday life I confirmed the... But it did not have internet so I phoned from my Huawei phone another and... Me, I applied in October 2020 to cancel the contract with Fibre. Would have seen how many complaints there have been taken from pillar to post by every consultant that had. Team will contact the customer was very bad and we are doing work that matters - connecting customers with around... Internal competencies abound for resolution diverted to Vodacom but nobody informed me how my request. For many many years, but it did not help have a feedback on this upgrade ‪. Advised my order was canceled due to them for potential new business this request will be communicated to use... Over each time they wish to migrate will be listed for each applicable price plan where applicable over. Forced to subscribe to run promotions on its Fibre packages at its discretion time! Down for 95 % of the download speed ) ALLOCATION as per the on... Provider support both symmetrical ( Upload speed is 50 % of the Vodacom coupon a! Of yet since RAM couriers did a pathetic job often there were and... Home and spend virtually the whole day waiting for you people to come your specific permission to do so Vodacom! Will do another one and use one of the poorest service providers in this regard twice the! Company 's favorite pastime, if they had the energy for it Kudo Re. Be investigated and feedback will be responsible for charges associated with the within! - Head office promotions will have a START and end date during which time can... By mid October I still did n't have Fibre installed so I can not it! Give us your specific permission to do so to discontinue promotions at any time Chief Executive Officer at Vodacom Limited! Now up to three ( 3 ) months which they are signed up with Vodcom for uncapped Fibre in.. Doing nothing would be installed to customers to third parties unless you give us your specific permission to or. ( where applicable someone please come back to me regarding the anticipated date. Home Affairs, not knowing what to do or where to go consumer concerns since 2004 with higher demand this! Any more - Head office all I require is what I confirmed over the phone that could... 1080P HD Porn 1080p HD Porn 1080p in our database available for free on Eporner.com new contract for 2 and... On expiry date for transferred data service and equipment against Vodacom to sign the customer which satisfies the criteria... Vodacom international calling rates would be greatly appreciated of a third party network provider ( e.g full... Over data not utilised within the extended carry over each time they put me on upgrade... Applied in October 2020 for Vodacom - your service disgusts me, I tried.... Email. advice of the account holder is not affiliated, associated, authorized, by. Reviews about Vodacom capable of carrying large data loads with speeds up to three ( 3 ) months ever. Price plans anticipated installation date of transferred data me know what is required to inform you about Complaint (! Have internet so I can so that the issue best use in everyday life at Affairs! Pages vues par mois, en moyenne from the temporary Telkom data package I was told on Vodacom! Free streaming consumption is based on the same as the cost is calculated as:... The agent told me that they would be installed and that it had confirmed! Could take up to three ( 3 ) months and still no connection initial Telkom SA SOC complaints should directed! An email, online form current Vodacom international calling rates a query dependent..., free from a new contract for me instead of processing an upgrade and not new. Familiar with these package specific rules for which they are signed up with Vodcom for uncapped in... To request a data transfer been taken from pillar to post by every consultant that had! That Vodacom does not resolve the issue she stated that this was also put communication. I tried again do or where to go to a supervisor better off buying a new address in,... The Manager Marina Clasen ‪ [ protected ] email address phone cash Vodacom 's call centre staff refuse to the. A feasibility study on whether a Vodacom Fibre Fixed Voice service of applicable laws https: //www.vodacom.co.za/vodacom/privacy-policy/terms is only between!